Replacement:

Please write your full name, phone number, order number, and specify the model/color/size for the exchange on a piece of paper. Enclose 5 € for return shipping and the product. Then send the package to the address: Poland 43-384 Jaworze, Agrestowa 2. Using any method except for cash on delivery. Replacement are only possible for European Union countries.

NOTE: Replacement is possible within 14 days and only if the product is intact.

NOTE: Tailor-made products cannot be replacement. 

Return:

To return the product, please send it back along with the completed return form and the receipt to the address: Poland 43-384 Jaworze, Agrestowa 2. Using any method except for cash on delivery. Returns are only possible for European Union countries.

A sample withdrawal form can be downloaded by click here.

NOTE: Please remember to attach proof of purchase of the goods.

NOTE: Tailor-made products are not subject to withdrawal from the contract.

Complaint:

A complaint form can be downloaded and used click here.

If the complaint occurs outside the European Union, please contact us by e-mail at shop@iguanatrend.pl.

NOTE: Please remember to attach proof of purchase of the goods.